FAQ
Frequently Asked Questions
Use this guide from our store to review frequently asked shopping questions. For help with this page, contact Support@portableicecoolers.shop.
How we handle returns and exchanges
Customers can rely on the following guidance from our store about returns and exchanges. Can I return or exchange an item without giving a reason?
Yes. A no-reason return or exchange may be requested within 30 days after delivery. Questions about this section may be sent to Support@portableicecoolers.shop.
Information covering return shipping
For customers using this website, this section explains return shipping. Who pays return shipping?
Our store pays return shipping for approved returns and exchanges and provides a prepaid label or equivalent free arrangement. Questions about this section may be sent to Support@portableicecoolers.shop.
What customers should know about shipping cost
We publish this shipping cost guidance for customers using this website. Do you offer free shipping?
Yes. We charge nothing for standard shipping on U.S. orders. Questions about this section may be sent to Support@portableicecoolers.shop.
What customers should know about refund timing
We publish this refund timing guidance for customers using this website. When will I receive my refund?
After the return is received, inspected, and approved, the refund is processed to the original payment method within 10 business days. Questions about this section may be sent to Support@portableicecoolers.shop.
How we handle shipping cost
For purchases made through this website, our store applies the following guidance on shipping cost. How can I contact you?
Email Support@portableicecoolers.shop, call 253-757-5266, or write to 112 Lorenz Rd NW, Lakebay, Washington, 98349, United States. Questions about this section may be sent to Support@portableicecoolers.shop.
Our approach to contact options
For customers using this website, this section explains contact options. Can I cancel an order?
You may request cancellation before shipment. Contact us promptly with the order number. Questions about this section may be sent to Support@portableicecoolers.shop.
Our approach to delivery timing
We publish this delivery timing guidance for customers using this website. How long does delivery take?
Order processing normally takes 1-2 business days. Estimated carrier transit after dispatch is 4-6 business days. Questions about this section may be sent to Support@portableicecoolers.shop.
Information covering products
This products section covers orders and visits through this website. What products do you offer?
We offer YETI. Current availability, product details, options, and prices are shown on each product page. Questions about this section may be sent to Support@portableicecoolers.shop.
Details about tracking
For purchases made through this website, our store applies the following guidance on tracking. How can I track my order?
As soon as tracking is available, it is sent using the contact information provided at checkout. Questions about this section may be sent to Support@portableicecoolers.shop.
Our approach to products
The following products guidance applies to purchases from our store. How long does a posted refund take?
After our store processes an approved refund, a bank or card issuer normally posts it within 5–10 business days. Customers remain responsible for taxes required by applicable law. Questions about this section may be sent to Support@portableicecoolers.shop.
Information covering payment methods
For customers using this website, this section explains payment methods. Which payment methods are accepted?
We accept Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover. Available methods are shown at checkout. Questions about this section may be sent to Support@portableicecoolers.shop.
Merchant Information
Store name: YETI
Email: Support@portableicecoolers.shop
Phone: 253-757-5266
Physical address: 112 Lorenz Rd NW, Lakebay, Washington, 98349, United States